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Organising the customer calls of even the smallest home care team in an optimal manner is a complex mathematical problem. An experienced planner is capable of making good plans that work, but it’s the harnessing artificial intelligence as a planning tool has allowed for such a vast mathematical problem to be solved in a manner …

It’s important that optimising home care commences with strategic optimisation. It creates a still picture of what a month in home care is like. It includes the customers’ per order realised service times, timeframes and skill requirement. Time spent on work, including preparation, breaks and documentation, is taken into account, too, as well as time …

The structural challenges faced by home care planning grow as the population in a municipality ages. Service levels should be constantly raised without unreasonable increases in expenditure. In Kuusamo, the serious nature of the situation became apparent last year and a search for a solution was instigated. Manual shift and route planning was hard and …

2015 will be a challenging year for Dutch Home Care. In order to cut costs the Dutch government has decided that the financing and structure of the Home Care industry will be changed drastically. Municipalities have become responsible for the domestic help. The Health Insurers will fund the regular more skilled care and nursing at …