Home care provider with challenging planning needs
Problem
Low efficiency – less than 40% actual customer time
Very challenging for traditional planning methods:
- Many orders require two carers
- Fluctuating client numbers due to periodic clients who alternate between care homes and own home every 2 weeks
Solution
- Scenarios were simulated to determine the optimal care plans
- Time windows for some orders were widened by 30 minutes
- Some workers started their shifts 30 minutes earlier
- R2 was taken into operational use to enable efficient planning and handle fluctuating client numbers
Result
- Efficiency increased from less than 40% to 60%
- Number of routes reduced by 2
- Fluctuation and special demands handled
- Staff satisfaction increased due to structured and stable work plans