Home care provider with challenging planning needs

Problem

Low efficiency – less than 40% actual customer time

Very challenging for traditional planning methods:

  • Many orders require two carers
  • Fluctuating client numbers due to periodic clients who alternate between care homes and own home every 2 weeks

Solution

  • Scenarios were simulated to determine the optimal care plans
  • Time windows for some orders were widened by 30 minutes
  • Some workers started their shifts 30 minutes earlier
  • R2 was taken into operational use to enable efficient planning and handle fluctuating client numbers

Result

  • Efficiency increased from less than 40% to 60%
  • Number of routes reduced by 2
  • Fluctuation and special demands handled
  • Staff satisfaction increased due to structured and stable work plans