Home care provider with challenging planning needs
Problem
Very challenging for traditional planning methods:
- High proportion of double-handed visits
- Fluctuating client numbers due to periodic clients who alternate between care home and own home (with homecare)
Solution
- Scenarios were simulated to determine the optimal care plans
- Time windows for some orders were widened by 30 minutes
- Some workers started their shifts 30 minutes earlier
- R2 was taken into operational use to enable efficient planning and handle fluctuating client numbers
Result
- Care worker utilisation increased by 50%
- Staff satisfaction increased due to structured and stable work plans
- R2 Optimiser achieved a high level of continuity despite varying client base
- Fluctuation and special demands handled