Home care provider with challenging planning needs

Problem

Very challenging for traditional planning methods:

  • High proportion of double-handed visits
  • Fluctuating client numbers due to periodic clients who alternate between care home and own home (with homecare)

Solution

  • Scenarios were simulated to determine the optimal care plans
  • Time windows for some orders were widened by 30 minutes
  • Some workers started their shifts 30 minutes earlier
  • R2 was taken into operational use to enable efficient planning and handle fluctuating client numbers

Result

  • Care worker utilisation increased by 50%
  • Staff satisfaction increased due to structured and stable work plans
  • R2 Optimiser achieved a high level of continuity despite varying client base
  • Fluctuation and special demands handled