Home care provider with challenging planning needs

Problem

Very challenging for traditional planning methods:

• High proportion of double-handed visits
• Fluctuating client numbers due to periodic clients who alternate between care home and own home (with homecare)

Solution

• Scenarios were simulated to determine the optimal care plans
• Time windows for some orders were widened by 30 minutes
• Some workers started their shifts 30 minutes earlier
• R² was taken into operational use to enable efficient planning and handle fluctuating client numbers

Result

• Care worker utilisation increased by 50%
• Staff satisfaction increased due to structured and stable work plans
• R2 Optimiser achieved a high level of continuity despite varying client base
• Fluctuation and special demands handled