Home care provider with planning and quality issues

Problem

  • Carers and planners found it impossible to fulfill all orders
  • Visits were missed or cut short in orded to reach the next client
  • Client satisfaction was low due to untimely and rushed visits
  • Carers were dissatisfied due to the rush and stress of work

Solution

  • Modelling with R2 showed that it was physically impossible to fulfil all orders with the required service times and the available staff
  • R2 was used to model different scenarios and determine the optimal team sizes, service times and time windows
  • R2 taken into operational use to enable efficient operation and continued savings

Results

  • Improved care quality when no more visits were missed or rushed
  • Balanced work force planning and routing
  • Staff satisfaction increased due to structured and stable work plans